Dash BotDocs
Troubleshooting

Connected apps

Fix OAuth loops, missing tools, and connections that appear to vanish.

Connection completes but the app still shows disconnected

  1. Return to Dash Bot after the browser confirms success.
  2. Open Connected apps and use Refresh connection status.
  3. Check the Connected tab for the account, including its alias.
  4. Retry from the original bot after the account appears active.

The account is connected but the agent cannot use it

Start a new task after connecting the app so the engine receives a fresh tool catalog. Name the service and account explicitly in the request. If several accounts are connected, select or mention the intended alias.

Some engines expose connected tools differently. Verify the chosen engine supports MCP or the connected-tool bridge used by the app.

Official build says the service is unavailable

Check internet connectivity and try again later before reconnecting every account. The packaged app preserves its installation identity across transient broker outages; rotating or deleting local credentials during an outage can separate existing grants from the installation.

Self-hosted build asks for configuration

Source and self-hosted builds do not automatically use the official managed service. Configure your own Composio project as described in Self-hosted Composio.

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